2wks n Counting....
Jul. 16th, 2012 07:20 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mdehnersLike many Blockbuster-By-Mail customers, I've had problems with my acct for the last 2 months. No e-mails EVER answered(well, one robo-mail with a dollar coupon;>). Calls actually cleared the queue...until the next time I got a flick. Haven't got one in over 2 weeks because the on-line dept shows I haven't returned 2 copies of every movie I've rented in the last month, even though they were checked in PERSONALLY and do not appear on the local store computer. Oh...and they show that I checked them out a couple of days AFTER I actually returned them!
Last week I decided no longer to physically call and wait on the phone for a half hr to get a real person to physically delete this crap from my queue as I had done the previous 3 weeks. My last e-amil pointed out that if the problem isn't fixed by my last billing date, it will be my LAST BILLING DATE.
We already get Netflix through Chuck. The reason we kept Blockbuste was the trading at the local store and they did actually have stuff that Netflix didn't but since the stuff Netfix doesn't is on-line and they're not sending anything anyway.....
Even if they fix the problem the poor service over the last 2 months pretty much ensures that we probably will simply switch to a traditional store plan and "86" "B's" online dept. Funny, when it started it was actually better than Netfix....
Cheers,
Pat
Last week I decided no longer to physically call and wait on the phone for a half hr to get a real person to physically delete this crap from my queue as I had done the previous 3 weeks. My last e-amil pointed out that if the problem isn't fixed by my last billing date, it will be my LAST BILLING DATE.
We already get Netflix through Chuck. The reason we kept Blockbuste was the trading at the local store and they did actually have stuff that Netflix didn't but since the stuff Netfix doesn't is on-line and they're not sending anything anyway.....
Even if they fix the problem the poor service over the last 2 months pretty much ensures that we probably will simply switch to a traditional store plan and "86" "B's" online dept. Funny, when it started it was actually better than Netfix....
Cheers,
Pat
no subject
Date: 2012-07-16 03:26 pm (UTC)M
no subject
Date: 2012-07-16 04:09 pm (UTC)They've been Pissed off at Corporate for a long time. Dawn, the asst manager who shares a sick enjoyment of Horror with me said that They weren't releasing the same flicks to the stores as they were on-line,forcing customers to join the online system to get stuff. Didn't work though, most folks have been through enough of that crap during Shrubette's Reign and went to Netflix.
We'll probably close the online and open a plain store acct. There are still things "B" gets theat "N" doesn't.
Cheers,
Pat